Here are the reasons why you are unable to connect to your VPN

There are many possible reasons why you are unable to connect to your VPN. Since we at PrivacyExplore want to assist, we created this to make it simpler for you to understand the causes and come up with the simplest remedies possible.

  • Your country of residence. You may reside in a country that prohibits the use of PPTP VPN connections. You may verify with your pals to see if your ISP is blocking them so they can confirm it for you. You may also contact your internet service provider directly and inquire.
  • Check the time on the computer. Ascertain that the time and date are correct. An incorrect time and date may create issues with your connection.
  • Router. By connecting to the internet without using the router, you may determine if your router supports or is set for PPTP VPN Passthrough. Check to see if it works. Connect your computer directly to your modem device, bypassing the router.
  • Switch off your firewall. The most commonly encountered connectivity issues usually involve firewall software. Disable it and then reconnect to the VPN. If the correct connection occurs, you’ll need to configure an exception to allow access to the VPN while it is operating. Depending on your firewall software, you will need to allow outbound connections to port 1723 and the GRE protocol, or you may create an exception for all traffic to the VPN server IP.
  • Verify that you are connected to the server. Ping the VPN server to which you want to connect. All you have to do is go to Start, enter Run, and then click OK. Once you see the black box on your screen, you may type “ping”, followed by a space, your VPN server, and finally, enter.
  • Check with your mobile service provider. Contact your internet service provider directly to verify if your mobile carrier supports PPTP connections across multiple devices.
  • Reboot. Restart your device if necessary before launching any apps. Occasionally, this is the primary reason why you are unable to connect to your VPN.
  • Validate your password. Ascertain that you have entered your password properly.
  • Verify that the connection to the other computer is working properly. Certain VPNs may function nicely with other computers. To verify it, locate another computer. Perhaps you can borrow from friends just to test your VPN connection.
  • Vista User Account Control. Disable UAC to see if it prevents OpenVPN and PPTP connections from working. This can be accomplished by opening the Control Panel and typing “UAC” into the search box. You’ll notice a link that says “Turn on or off User Account Control (UAC)”. On the next page, uncheck “Use User Account Control (UAC)” and then click the OK button. Following that, reboot your device and attempt to connect to your VPN.
  • An error during the creation process. Delete your initial VPN connection if you have one, since the connection may function correctly the second time. This may seem strange, but you may want to give it a try.
  • Submit a support ticket. If you’ve tried to connect but received no response, know that VPNs are not flawless. The last step is to file a ticket request here for technical assistance to help you resolve your connection problem.
  • You may also have encountered certain problem codes, and as much as we want to assist you, you may see Microsoft’s explanation for each of them.
Found this useful? Share with